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Frequently Asked Questions

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. I receive Disability Living Allowance; can I apply for Water Direct?
  5. Will I get a discount for paying by Direct Debit?
  6. Getting your bill in a different format
  7. How can I request a paper copy of my bill?
  8. I have received a bill in my name as the landlord but the property is empty?
  9. I have received a high bill - could my meter be faulty?
  10. I own a property where the water is not in use. Do I still have to pay water charges?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I at risk of Legionnaire's disease?
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