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Frequently Asked Questions

  1. Will I get a discount for paying by Direct Debit?
  2. How do I change my password?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I change back to unmeasured charges?
  5. Can I choose the date you take my Direct Debit from my bank account?
  6. Can you send a copy bill by email?
  7. How can I save water?
  8. What e-mail address will my bill be issued from?
  9. Alternative bill formats
  10. Am I a Hafren Dyfrdwy customer?
  11. Am I at risk of Legionnaire's disease?
  12. Am I entitled to a payment for my water going off?
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