I've forgotten my username
Frequently Asked Questions
- Support for customers with additional needs
- Are there any cheaper tariffs available for customers who manage their account online?
- Am I eligible to get money off my bill?
- When will I be able to see my bills online?
- How often will you read my water meter?
- What protection do I have under the Direct Debit guarantee?
- Can you explain my bill?
- How can I identify my water meter?
- I am moving home - what do I need to do?
- I have received a high bill - could my meter be faulty?
- What is my water hardness?
- What is the doorstep password scheme?
Phone
(collapses content)