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Frequently Asked Questions
- Will I get a discount for paying by Direct Debit?
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Can I choose the date you take my Direct Debit from my bank account?
- Can you send a copy bill by email?
- How can I save water?
- What e-mail address will my bill be issued from?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?