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Frequently Asked Questions

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. How often will you read my water meter?
  4. What is a Watercard and how can I get one?
  5. Am I a Hafren Dyfrdwy customer?
  6. My partner/family member has passed away. What do I need to do?
  7. My property is empty do I still have to pay charges?
  8. Getting your bill in a different format
  9. Am I at risk of Legionnaire's disease?
  10. Am I entitled to a payment for my water going off?
  11. Are bank details stored on the website?
  12. Are there any cheaper tariffs available for customers who manage their account online?
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