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Frequently Asked Questions

  1. What is a Watercard and how can I get one?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. How do I add further accounts to my existing online profile?
  4. Am I entitled to a payment for my water going off?
  5. Alternative bill formats
  6. Can you remove my water meter?
  7. How do I report a smell of sewage outside?
  8. I need help paying my bill
  9. Whats my responsibility as a landlord?
  10. Am I a Hafren Dyfrdwy customer?
  11. Am I at risk of Legionnaire's disease?
  12. Are bank details stored on the website?
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