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Frequently Asked Questions

  1. Will I get a discount for paying by Direct Debit?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. Can you send a copy bill by email?
  4. What is a Watercard and how can I get one?
  5. Alternative bill formats
  6. Can I change my username?
  7. Can I choose how you refund my credit?
  8. Where is my water meter located?
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
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