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Frequently Asked Questions

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. My property is empty do I still have to pay charges?
  5. Will I get a discount for paying by Direct Debit?
  6. Can I choose how you refund my credit?
  7. Alternative bill formats
  8. Are there any cheaper tariffs available for customers who manage their account online?
  9. Can I change back to unmeasured charges?
  10. Am I a Hafren Dyfrdwy customer?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
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