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Frequently Asked Questions

  1. Will I get a discount for paying by Direct Debit?
  2. Can you send a copy bill by email?
  3. I need help paying my bill
  4. What is a Watercard and how can I get one?
  5. Alternative bill formats
  6. Can I choose how you refund my credit?
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. None of my surface water drains to the public sewer, can I apply for a discount?
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
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