Innovating for a sustainable future in Wales
Water efficiency is at the heart of everything we do at Hafren Dyfrdwy. We're passionate about serving our communities in mid and north-east Wales with world-class water services that are not just reliable, but also environmentally responsible.
We're not just a water company – we're your local water partner, working hard to ensure every drop counts while keeping bills affordable (less than £1 a day!) and supporting those who need extra help. Together, we're building a more resilient, sustainable water future for Wales.
Water efficient homes
We’d love all homes in our region to be the most water-efficient they can be, which is why we’re passionate about supporting both our customers and developers to achieve just that when building a new home.
Our ‘Infrastructure charges discount scheme’ invites our customers and developers to be part of our water-saving ambition and in return, we’ll help them to save money on the cost of new builds.
We do this by offering discounts on both clean water and sewerage infrastructure charges (up to 100%) if housebuilders install water-efficient fixtures and fittings to meet our qualifying conditions.
Educating for the future
Every year our Education team visit hundreds of schools across the region to talk to pupils about water and its journey from reservoir to tap.
As well as conducting assemblies and delivering classroom sessions, the team use their passion and enthusiasm to share ways to save water through fun and interactive sessions. These lessons get great feedback from schools and pupils alike and are helping to create the next generation of water consumers.
As well as visiting schools we also conduct presentations to local community groups and host visits at some of our facilities.
Investing in our infrastructure
Every year we invest millions in improving our infrastructure so that we can continue to supply our customers with wonderful water.
We’re currently working on one of our biggest-ever improvement projects for our customers in Birmingham, and for the first time in history, Birmingham will have a backup water supply. For decades, over a million people across the city have been supplied with water from Wales through the Elan Valley Aqueduct. The aqueduct is an incredible piece of engineering created by the Victorians to bring water 70 miles from Wales to Birmingham.
After a century of use, the aqueduct requires regular maintenance and repairs so we'll need to take it out of action from time to time. The new backup supply ensures we can keep water flowing for people across the city for the next 100 years.
Finding and fixing leaks
Reducing the amount of water lost through leakage is hugely important for all of us. Over the last 10 years, we’ve reduced leakage within our region by 20% and we’ve committed to reduce this by a further 15% by 2020. So how will we do this?
With over 49,000km of pipes supplying water to homes and businesses, tracking down
and fixing leaks takes continuous effort. So as well as asking our customers to be our eyes on the ground we’re also investing heavily in new technology so that we can identify leaks, sometimes even before they happen.
On top of finding and fixing leaks, we are also investing £150m by 2020 to replace some of our older pipes.