It’s business as usual for Hafren Dyfrdwy this Christmas

Monday 21st December

Teams at the company will be on hand to fix burst pipes and unblock sewers this festive season, making sure that all its customers get the same great service no matter what day of the year it is.  

Alexandra Downes, customer care manager explains: "We appreciate that it’s been a very strange year for everyone and we want to reassure our customers that we’re here to help with any water or waste issues that happen over the festive period. Whether it’s for boiling those sprouts or making a nice cup of tea we’re there to make sure you’ve got water when you need it, and our teams will also be making sure our waste treatment works are also ready to handle the waste water from the washing up of everyone’s Christmas dinners.

"While many people will be tucking into their turkey, we’ll have people in our call centres and field teams ready to fix burst pipes and clear sewer blockages. So if you are unfortunate enough to have an urgent water or sewage issue at any time, especially over Christmas, we’ll be here, ready to deal with it. Please tweet us @hdcymru, visit our website or give us a call on 0800 085 8033 we'll be happy to help."

There are also a few small changes that customers can make to avoid a water meltdown this winter.

Alexandra added:“From binning cooled cooking oil, fat and grease from Christmas dinner, rather than washing it down the drain, to lagging external pipes and reporting leaks, small changes can make a big difference when it comes to helping prevent blocked drains and prepare their homes for the colder weather. We have some great advice on our website showing the small steps our customers can take to avoid any problems this winter. 

The call centre dealing with customer bills enquiries will be open between 8am - 17:30pm Monday to Friday and 9am - 3pm on Saturday, but closed on bank holidays.