The Welsh Language Standards
On 13th August 2025, our Welsh Language Standards came into force, replacing our Welsh Language Scheme. This means that we have a statutory duty under the Welsh Language (Wales) Measure 2011 to provide services in Welsh and consider the Welsh language at all times when making decisions.
This contributes to the Welsh Government's aim of achieving one million Welsh speakers by 2050, with the purpose of setting a consistent level of service that Welsh speakers can expect to receive in Wales.
The standards were drafted with the aim of:
The measure also saw the creation of the Welsh Language Commissioner, whose role is to promote and facilitate the use of the Welsh language.
There are two principles that underpin the Commissioner’s work:
Welsh Language Annual Reports
Each year, we publish a Welsh Language Annual Report setting out how we have complied with the Welsh Language Standards, the progress we have made and the areas we will continue to improve.
If you're unhappy with your Welsh Language Services
We are committed to providing the best possible service. We know that there may be times when we do not meet your expectations regarding the Welsh language and if this is the case, we want you to let us know. You can contact us by following our complaints process.
We will fully consider your complaint and let you know what will be done to address the matter. If you remain dissatisfied, you have the right to make a complaint to the Welsh Language Commissioner.
Welsh-speaking opportunities at Hafren Dyfrdwy
If you’re looking to use your Welsh language skills to support your community and feel truly valued in the workplace, we’d love to welcome you to Hafren Dyfrdwy, your local water company.
We offer a wide range of meaningful roles, whether you enjoy helping customers or prefer working outdoors in our communities. You’ll be part of a team that cares deeply about providing essential services—and making sure everyone feels included.
See careers information and search our vacancies
Hafren Dyfrdwy is part of the Severn Trent Group. Our job vacancies are advertised at Severn Trent Careers. You are welcome to contact us in Welsh.
We will respond in Welsh without delay.