Opening times
Monday to Thursday: 9am to 4pm
Friday: 9am to 3.30pm.
We’re closed at weekends and Bank Holidays
General support
For general help, guidance or support filling in an application form, contact us using the details below:
Payment queries
If you have a question or need help with application payments contact us by email:
Postal address
You can send completed application forms and supporting information to:
Hafren Dyfrdwy Ltd
PO Box 5311
Coventry
CV3 9FL
Team contact information
If you need help from a specific team or individual, you can find their details below.
If you’re working on a small development site, our teams are ready to help with everything from arranging a permanent or temporary water supply to approving your waste connection.
Water connections
If you need a new permanent or temporary water supply:
Sewer connections
For new sewer connection queries:
Sewer inspections
To book an inspection of your new sewer connection:
Water design queries
Name | Telephone |
Katie Moran | Senior Design Specialist | |
Ryan Sly | Design Project Co-Ordinator | |
Adnan Shahad | Project Co-Ordinator | |
Chloe Griffiths | Project Co-Ordinator | |
Muhammed Zulfqar | Project Co-Ordinator |
Water construction queries
Name | Telephone |
Dom Davies | Construction Project Manager |
More contacts
Name | Telephone |
Jonathan Perks | Operational Delivery Manager – Design | |
Adam Hems | Operational Delivery Manager - Waste | |
Michelle Lee | Water Requisitions Account Manager | |
Lee Harding | Lead Project Manager | |
James Bramwell | Account Creation Manager |
Name | Telephone |
Jonathan Perks | Operational Delivery Manager – Design | |
Christian Leech | Self-Lay Operational Delivery Manager | |
James Bramwell | Account Creation Manager |
Design
Project co-ordinators and design specialists.
Name | Telephone |
Katie Moran | Senior Design Specialist | |
Ben Bestford | Project Co-Ordinator | |
Derek Ayres | Project Co-Ordinator | |
Hannah Hewson-Scott | Project Co-Ordinator | |
Jamie Parry | Project Co-Ordinator | |
Antony Reid | Project Co-Ordinator |
Self-Lay Services
Form 4’s, 5’s and account creation.
Name | Telephone |
Marta Piotrowizc | Self-Lay Advisor | |
Tom Beetison | Self-Lay Co-Ordinator | |
Blessing Isemin | Self-Lay Co-Ordinator |
Construction
Construction Project Managers and Schedulers.
Name | Telephone |
Gary Bryan | Construction Project Manager | |
Yasmin Akhtar | Scheduler | |
Steve Harris | Scheduler |
Our Building Over team supports residential developers by helping them understand and plan what’s required when working near our pipes and manholes.
Asset protection
Our Asset Protection team supports commercial developers by helping them understand and plan what’s required when working near our pipes and other infrastructure.
If you’re unable to reach the team straight away, please leave a voicemail and we’ll do our best to return your call on the next working day.
Please note, the Asset Protection team isn’t able to help with household billing queries or issues with water and waste services. For questions about your account or services, contact our customer teams who’ll will be happy to help.
Complaints
We always aim to get things right first time, but we understand that sometimes things may not go as planned.
If you’d like to raise a concern, please call us on 0330 678 1481. Our team will be happy to listen and work with you to put things right