We’re investing more than ever to create a more reliable, resilient and greener future for you and your community.
After listening to more than 6,000 customers, regulators and government representatives, we’ve developed a plan shaped around what matters most to the people and communities we serve.
Between now and 2030, we’re investing £266 million to strengthen essential services, support local communities and protect the natural environment.
Visible change across Wrexham and Powys
We’re proud to be part of the communities we serve across Wrexham, Powys and the surrounding areas.It’s our home too, and we care.
From upgrading ageing infrastructure to improving local rivers, our work is focused on the homes, people and places that make our region special.
It’s all part of our Visible Change commitment: a long-term investment programme designed to strengthen our network, reduce the risk of interruptions and deliver improvements that customers can see and experience.
What we’re doing
Reducing flooding and pollution risks
Flooding and pollution can have a major impact on homes, rivers and wildlife. We’re making targeted improvements where they are needed most.
In Powys, this includes upgrades at sites such as Llanidloes, Llanfyllin, Knighton and Llanwddyn.
Our work includes:
We provide both water and wastewater services in Powys, which means this is where much of our environmental investment can make a direct difference to local communities.
In Wrexham, we provide water services only. Wastewater services are provided by Dŵr Cymru Welsh Water. Dŵr Cymru Welsh Water sets its own wastewater charges, which we are legally required to include on customers’ bills. We continue to keep our own charges as low as possible while investing in the local water network.
Protecting our environment
We’re proud to help care for Wales’s natural environment.
Our work includes:
We’re upgrading wastewater treatment works in Powys to improve the removal of phosphorus before treated water is safely returned to the environment.
Phosphorus occurs naturally in sewage, but excessive amounts in rivers can encourage algal growth, reduce oxygen levels and place pressure on fish, plants and other wildlife. That is why water companies are required to monitor and reduce the amount released into rivers.
We are working towards our regulatory targets and will report openly on our progress.
How we’re making this happen
We’re tackling phosphorus in two key ways:
Why this matters
Our long-term ambition is to reduce our environmental impact and support healthier local rivers.
Through continued investment and strong local partnerships, we’re helping to build a cleaner, healthier and more resilient environment for future generations.
What this means for you
Our Visible Change commitment is not only about pipes, pumps and treatment works. It is about the difference those improvements make to everyday life.
The money raised through customer bills is being reinvested in projects designed to provide:
Our commitment to you
We know that delivering this investment will sometimes cause local disruption. We may need to dig beneath roads, temporarily close streets or put diversion routes in place.
We will plan carefully to reduce the impact wherever we can, particularly for residents, businesses, schools, public transport and rural communities.
Throughout our projects, we will:
Supporting you and your community
Our Welsh language
We’re proud to celebrate and support the Welsh language in the way we communicate and serve our customers.
The Community Fund
The Hafren Dyfrdwy Community Fund is available to eligible local projects and organisations.