About Us

Our plan

In February last year, Dee Valley Water joined the Severn Trent group. As of 1 July 2018, the boundaries of Severn Trent and Dee Valley Water will be aligned to the border between England and Wales.

As these changes have happened mid way through the current five year period (2015 - 2020), Ofwat's final determination document for Dee Valley Water can be referenced for price controls. You can also find the Annual Performance Report for Dee Valley Water in our library of documents in relation to the PR14 final determination.

This September we will be publishing our plan for the next five year period (2020 - 2025), where we will also highlight how our customer and stakeholder engagement has shaped this plan.


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Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

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