About Us

A plan for our future communities in Wales

The three most important things about our plan

“Our aim is to raise our high standards even higher still especially when it matters most to our customers”

Read our customer business plan for 2020-2025 and our one page summary document.

View our complete business plans submitted to OFWAT. 

You can view Ofwat's assessment of our plan.

You can review our updated plan to Ofwat. 

You can view our response to Ofwat's draft determination.

You can view Ofwat's final determination.

We have accepted Ofwat’s final determination and you can
view our response.

You can see how we measure non-household customer satisfaction.