About Us

A plan for our future communities in Wales

Welcome to our plan for 2020 to 2025 that delivers on the promises we have made to our customers to improve our services in Wales.

Our new company, Hafren Dyfrdwy, was set up to serve customers in mid and north-east Wales with world-class water services at the most affordable price in the country. We have locked in the benefits from our predecessor companies Dee Valley and Severn Trent and used this existing platform to create an even stronger more resilient service for our customers in Wales. We wanted to combine the existing warm and local approach with the great benefits that come with being part of a wider public company.

Our plan started with you - it is based on 18 months of listening and discussing the issues that are important to our customers in Wales. It takes a long term view; it delivers for customers today and puts the building blocks in place to continuing improving our services and protect them for future generations.

The improvements set out in our plan will raise what is already a very high standard even higher. Our customers will continue to have the lowest bills and some of the very best services. We will also champion the issues that matter to you and your communities and give you a louder voice in Wales.

Watch our customer summary video

With our beautiful Welsh visitor sites as our backdrop, we'll talk you through our 2020-2025 plans to deliver on our three core customer promises and how we'll be delivering them.

“Our aim is to raise our high standards even higher still especially when it matters most to our customers”

Read our customer business plan for 2020-2025 and our one page summary document.

View our complete business plans submitted to OFWAT. 

You can view Ofwat's assessment of our plan.

You can review our updated plan to Ofwat. 

You can view our response to Ofwat's draft determination.

You can view Ofwat's final determination.

We have accepted Ofwat’s final determination and you can
view our response.

You can see how we measure non-household customer satisfaction.