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Help with fixing a burst pipe

We hope you never have to experience a burst pipe, but if you do, we've provided infomation and contact details for our partners HomeServe and WaterSafe. They'll give you access to approved plumbers in your area, so you can get it fixed as soon as possible.

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HomeServe

 You can find a plumber through our partner HomeServe. Call their UK helpline on 0330 0247041* to arrange a quote, book an appointment or simply find out more. HomeServe’s approved network of engineers are available 365 days a year, and most repairs come with a 12 month guarantee.

 

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Find an approved plumber in your area

If you need a plumber fast, make sure you choose one that's WaterSafe approved. You can find a list of approved plumbers in your area by visiting the WaterSafe website. WaterSafe is an online directory and national accreditation body for competent and qualified plumbers in England, Scotland, Wales and Northern Ireland.  

FIND A PLUMBER

Other water issues 

I've spotted a leak, what should i do?
If you've spotted a visible leak that's outside of your property or on your water meter (inside or outside your home) please report it by calling us on 0800 085 8033, so that we can get it fixed as soon as possible and avoid wasting our wonderful water.
LEARN MORE
My water looks or tastes different
  A mixture of the cold weather and how we use water throughout the winter period can sometimes affect the way water moves round in our pipes causing disturbed sediment. Here’s what to do if your water doesn’t look or taste the way it should.
HOW TO FIX IT

 

 

*Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider.
Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 24/7.