We're always here to help
Water helps make winter wonderful and we never want you to be without it. But when a burst happens on your property it can stop us from getting our wonderful water straight to your taps. That's why we're committed to working closely with all our customers and communities to share our tips and advice on how to protect pipes from the cold. See our easy ways you can protect your home.
We also offer a range of personalised services – whatever your needs. Our range of
services include; reduced payment schemes and help for low incomes, alternative bill and information formats, password protection schemes and much more.
If you have a medical or mobility need that means you use a lot of water, or have difficulty leaving your home, let us know by registering for our priority services. We’ll do as much as we can to ensure you always have a supply of water in the event of an interruption or emergency, so that you can continue to enjoy your warm showers and cosy cuppas all winter.