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Supply and pressure

How to check for issues with your water supply, test your water pressure, and what to do if you think you have a problem

What to do if you have no water or low pressure

If you have no water or low pressure there may be a problem in your area. You can check to see if something has already been reported on our interactive map.
Before you report a problem to us, there are some checks you can do yourself to work out what and where the issue is.

How to test your water pressure

You can easily test your water pressure at home, using a one litre jug and a timer.

  1. Make sure all of your taps are turned off completely, and any appliances such as a washing machine or dish washer are not in use
  2. Turn your cold kitchen tap all the way on and time how long it takes to and fill the one litre jug with water, it should take around seven seconds
If it takes longer than seven seconds to fill the jug, you may have an issue with your water pressure.

Check with your neighbours

If other people living on your street are having the same issue as you, it's possible that there's a problem in your area.

You should also check whether your neighbours have been doing any plumbing work on their homes. It's common that one pipe can supply more than one home, but your neighbours may not realise they've affected other homes.

If it's just your home or property that's being affected and your neighbours' supplies are all ok - contact a plumber for help.

If you've had some plumbing work done in the last 48 hours it could be related. It's best to contact whoever carried out the work, but you can also use the WaterSafe approved plumbers list to find a plumber near you.

You have no hot water, but your cold water is flowing

If you have cold water but your hot water, this indicates an internal problem - possibly with your boiler - which a plumber should be able to help you with. You can find a reliable, local plumber using the WaterSafe approved list of plumbers.

Things we are responsible for, and things you are responsible for

You and your water supplier split responsibility for water pipes and fittings depending on where the infrastructure is. Pipes within a property's boundary are the responsibility of the home-owner. Water meters, and infrastructure on public land, are our responsibility.

When the problem is our responsibility, we’ll fix it as quickly as possible. If the issue is your responsibility, we’ll provide all the advice you need to get it fixed.

When we do need to carry our repair work, it’s our aim to ensure your service is restored in less than three hours, however larger jobs can sometimes take longer.

Get in touch if you're still having problems

If you've carried out the checks, but you're still having problems with your supply, report the problem to us
and we'll investigate the cause.