My Account

My water meter
Give us an accurate meter reading and we can make sure that you're only being charged for the water you have used.

Submit meter reading

The charges against your Hafren Dyfrdwy account may be higher than they need to be if they are estimated. By providing us with an accurate meter reading, we can make sure that you're only being charged for the water you have used.

We try to read and send bills based on an actual meter reading every six months but sometimes it is not possible because the meter has been fitted inside a customer's property or behind locked gates.

How to read your meter?

When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.

What you need to submit a meter reading?

The easiest way to submit you meter reading is to login with your online account, or register an online account with us. You can do this below.


You can still submit your meter reading with us online without registering, to submit a reading without registering click here.

Make things easier and manage your account online

It'll be easier to submit future meter readings and you'll also be able to manage direct debits, set up payment schedules and view your bill online.

Help with my meter

Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

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Feel free to email us with any enquiries

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