Hi ${PREFERRED_NAME},

We're checking in because your water use has increased

Your latest water meter reading shows your water use has increased by ${PERCENTAGE_CHANGE}, so we wanted to check everything is ok.

You’ll get your next bill soon so, before it arrives, we want to let you know it might be a little higher than you’re used to.

We always try to let you know about this before your bill arrives, but sometimes that isn’t possible.

We’ve included some scenarios below to help you decide what to do next.

The increase could simply be because you’re using more than before.

Reasons for using more water than before can include:

If this extra use is expected – there’s nothing you need to do.

If nothing at home has changed, your use may have increased because of a leak, so we’d like to see if we can help.

You’ll need to be able to access your meter to do some of these tests.

You’ll find your water meter either inside or outside your home.

If you’re unable to complete the checks yourself, don’t worry.

You can message us on WhatsApp or call our team on 0330 678 0679 if you have any questions.

We’re available:

We’ll be happy to help.

If you find a leak, it’s always best to get it fixed as soon as possible before it gets worse.

We work with a bunch of friendly plumbers that we’ve approved to help you without breaking the bank.

Please contact WaterSafe to find the nearest approved plumber in your area.

When you’ve repaired the leak you may be able to get a leakage allowance to help with the extra cost of your bill.

Many thanks,

Hafren Dyfrdwy Customer Care Team

This email is about your account or the services you receive from us.

Data Protection: Hafren Dyfrdwy will process your personal data as stated in the Customer Promise.