Help and Contact
How do I make a complaint
We aim to get things right first time but we know sometimes things can go wrong. If you've had a problem with the service you've received, we'd like to talk to you about it so we can sort it out as quickly as possible.
Getting in touch
Talk to us about your account or bill on 0330 678 0679.
This line is open Monday to Friday: 8am to 9pm, Saturdays and most Bank Holidays: 8.30am to 5.30pm. We're closed on Christmas Day, Boxing Day and New Year's Day. We’re open from 8am to 6pm on Christmas Eve and New Year's Eve.
Talk to us about your water supply or waste water services on 0800 085 8033.
This line is open 24 hours a day, seven days a week.
Talk to use about your business account on 0330 678 0646.
This line is open Monday -Friday 8am - 6pm
Read our complaints procedure to learn more about how we'll help you and alternative ways you can contact us.
Talk to us about your water quality
Let us know if you're concerned about your water quality.
The easiest way to do this is to chat to one of our team. They are available 24 hours a day, seven days a week.
If chat is not available you can call us on 0800 085 8033 at any time.