Help and Contact
Why is my water discoloured - brown / black / orange / yellow?
If you experience murky or discoloured tap water
Burst pipes, changes in direction or speed of water flow and old plumbing and pipe work can cause your water to be discoloured. It may look orange, yellow, brown or black when that happens. On the whole this can be cleared quite quickly by running your tap for about 20 minutes.
If the water doesn't clear or this happens often, you can speak to one of our online advisers by clicking the pink chat button. If chat is not available you can call us on 0800 085 8033. This line is open 24 hours a day, seven days a week.
Watch our simple fix video below: