Help and Contact

Why does my water smell/taste like a swimming pool?

It can be concerning if you notice a different smell or taste in your water

If you notice your water smells like a swimming pool, this is likely to be related to the chlorine levels in the water.

Chlorine is used in water as a disinfectant, and it is also in swimming pools but at higher concentrations. So if your water smells like a swimming pool this may be due to increased chlorine levels. If there's been repair work or improvement works in your area we may have increased the chlorine level to make sure your water quality is not compromised.

To help clear this, try keeping a jug of fresh water in the fridge which will help the chlorine dissipate. There are no current UK regulatory limits for chlorine, but we aim to keep them low enough as so they do not cause a taste/odour in your water but still at a level where they are providing adequate disinfection to the water supply.

If you'd like more advice or information, you can speak to one of our online advisers by clicking the pink chat button. If chat is not available you can call us on 0800 085 8033. This line is open 24 hours a day, seven days a week.

Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

Email (expands content) (collapses content)

Feel free to email us with any enquiries

Contact us
Languages (expands content) (collapses content)

Get help in your preferred language

Other languages