Help and Contact
I'm unemployed/a pensioner/on a low income; what is Water Direct and am I eligible?
Water Direct is a government scheme which allows customers to make payments for essential services direct from their benefits. The amount the Department for Work and Pensions will take from your benefits is calculated according to your individual circumstances and is usually lower than a payment plan we can offer you. If you, or someone in your household, receives Job Seeker's Allowance, Income Support or Employment Support Allowance, Universal Credit or Pension Credit you can apply for Water Direct by completing an easy application form.