Help and Contact

I'm struggling to pay my bill

Helping you to pay your bill

We know there are times when you may struggle to pay your water bill, but there are ways we can help you. Whether you need to change your payment plan or ask for financial support - we will do whatever we can to make it easier for you.

You can visit our trouble paying your bill pages for more information. 

If you need any more advice our friendly team will be happy to help. Call us on 0330 678 0679 (Monday - Friday 8am - 9pm & Saturday 8:30am - 5:30pm including Bank Holidays with the exception of Christmas Day, Boxing Day and New Years Day).