Help and Contact

How can I be sure that the water meter fitter who visits is genuine?

Ensuring your safety

All of our fitters carry ID cards showing their name and photograph. You can check their identity by calling 0845 850 8931 where we will confirm that they are genuine. Don’t call any other number they may give you or accept any excuses – our fitters will be happy to let you check that they are who they say they are. If you are in any doubt, don’t let them in.

For more information, visit our page for the doorstep password scheme.