Help and Contact

Contact us

Select the topic you would like to contact us about.

Bills and payments

You can register to manage your account online if you aren't already signed up. All you need is your Hafren Dyfrdwy account number.

Connect with our team

Get in touch with our team through messaging and social media.


Other ways to get in touch

Bills and payments telephone

0330 678 0679

Monday to Friday: 8am to 8pm; Saturday: 9am to 3pm; Most Bank Holidays: 9am to 5pm.

Business customers

0330 678 0646

Monday to Friday: 8:30am - 5pm

Writing to us

Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF

Or you can send us your feedback online

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.

If you do, we'll ring you from the phone number 02477 716588.


Extra help and support

Water services

You can tell us about problems with your water supply, and check if your issue has already been reported.

Connect with our team

Get in touch with our team through messaging and social media.


Other ways to get in touch

Water services telephone

0800 085 8033

Emergencies and supply issues. Available 24 hours a day, 7 days a week

Writing to us

Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF

Or you can send us your feedback online

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.

If you do, we'll ring you from the phone number 02477 716588.


Extra help and support

Waste services

You can tell us about problems with your water supply, and check if your issue has already been reported.

Connect with our team

Get in touch with our team through messaging and social media.


Other ways to get in touch

Waste services telephone

0800 085 8033

Emergencies and supply issues. Available 24 hours a day, 7 days a week

Writing to us

Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF

Or you can send us your feedback online

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.

If you do, we'll ring you from the phone number 02477 716588.


Extra help and support

Water meters

Apply for a meter, provide us with a meter reading or manage your appointment with us.

Connect with our team

Get in touch with our team through messaging and social media.


Other ways to get in touch

Water meter telephone

0330 678 0679

Monday to Friday: 8am to 8pm; Saturday: 9am to 3pm; Most Bank Holidays: 9am to 5pm.

Business customers

0330 678 0646

Monday to Friday: 8:30am - 5pm

Writing to us

Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF

Or you can send us your feedback online

Numbers we use when we call you back

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.

If you do, we'll ring you from the phone number 02477 716588.


Extra help and support