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Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
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Charges

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
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Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
View more questions View less questions

Laying your service

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
View more questions View less questions

Connections

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
View more questions View less questions

General

  1. Are bank details stored on the website?
  2. Do Hafren Dyfrdwy offer smart meters?
  3. What is a Watercard and how can I get one?
  4. When will I be able to see my bills online?
  5. How can I identify my water meter?
  6. How do I read my water meter?
  7. My account is in credit - how do I claim my refund?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any cheaper tariffs available for customers who manage their account online?
View more questions View less questions

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?