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Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
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Charges

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
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Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
View more questions View less questions

Laying your service

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
View more questions View less questions

Connections

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
View more questions View less questions

General

  1. What is a Watercard and how can I get one?
  2. How often will you read my water meter?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How do I set up a standing order?
  5. Can I change back to unmeasured charges?
  6. Can I choose the date you take my Direct Debit from my bank account?
  7. How is my monthly Direct Debit calculated?
  8. I am moving home - what do I need to do?
  9. I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
  10. My Direct Debit has been cancelled – what do I need to do?
  11. When is my online bill due for payment?
  12. Where is my water meter located?
View more questions View less questions

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?