Building and Developing
Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.
Before I apply
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
Charges
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
Applying
Your quote
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
Laying your service
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
Connections
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
General
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Can I change my username?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose how you refund my credit?
- Can I choose the date you take my Direct Debit from my bank account?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?