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Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
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Charges

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
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Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
View more questions View less questions

Laying your service

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
View more questions View less questions

Connections

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
View more questions View less questions

General

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I be billed for surface water drainage based on property type rather than Rateable Value?
  5. Am I a Hafren Dyfrdwy customer?
  6. I am moving house soon, will I get a refund?
  7. If my bill is estimated, can I contact you with an actual reading?
  8. What is a Watercard and how can I get one?
  9. Getting your bill in a different format
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
View more questions View less questions

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?