Building and Developing
Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.
Before I apply
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?
Charges
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?
Applying
Your quote
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?
Laying your service
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?
Connections
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?
General
- Will I get a discount for paying by Direct Debit?
- Can I receive my bills monthly/quarterly?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I change my password?
- Alternative bill formats
- I am moving home - what do I need to do?
- My account is in credit - how do I claim my refund?
- Am I a Hafren Dyfrdwy customer?
- Are there any discounts for people who use high volumes of water?
- Can I change back to unmeasured charges?
- Can I choose how you refund my credit?
- Can you remove my water meter?