Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. What do I need to do if there are no mains nearby to connect to?
  2. What size connection do I need?

Charges

  1. How much is it going to cost?
  2. What are infrastructure charges and why do I have to pay them?
  3. What are infrastructure credits? How are they calculated?
  4. What is Traffic Management?
  5. Why do I have to pay an application fee?

Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. Can I send the signed agreement via email?
  2. How long is my quote valid for?
  3. How long will it be before I get a quote?
  4. My quote is no longer valid. What do I do now?
  5. When I apply for a new water mains to my site will the quote include the service connections?

Laying your service

  1. How do I arrange for my service pipe to be inspected?
  2. How do I lay my water pipe?
  3. Who can carry out work in third party land?

Connections

  1. Can I request a specific date for the connection?
  2. Should I use a WaterMark approved plumber for my connection?

General

  1. How do I find out what kind of application I need to submit?

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?
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0800 085 8033

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0330 678 0646

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