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Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
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Charges

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
View more questions View less questions

Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
View more questions View less questions

Laying your service

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
View more questions View less questions

Connections

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
View more questions View less questions

General

  1. Can you send a copy bill by email?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. What is a Watercard and how can I get one?
  4. If my bill is estimated, can I contact you with an actual reading?
  5. Getting your bill in a different format
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. Are there any discounts for people who use high volumes of water?
  8. How do I cancel paperless billing?
  9. My property is empty do I still have to pay charges?
  10. What is WaterSure and how can I apply for this?
  11. What is my water hardness?
  12. Why is my water cloudy/grey/milky?
View more questions View less questions

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?