Building and Developing
Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.
Before I apply
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?
Charges
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?
Applying
Your quote
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?
Laying your service
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?
Connections
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?
General
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- How do I lay my water pipe?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I have received a high bill - could my meter be faulty?
- I receive Disability Living Allowance; can I apply for Water Direct?