Building and Developing
Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.
Before I apply
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Charges
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Applying
Your quote
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Laying your service
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Connections
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
General
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I identify my water meter?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?