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Building and Developing

Help and FAQs
From applying and eligibility to laying and connections, here are the answers to our most commonly asked water questions.

Before I apply

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
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Charges

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
View more questions View less questions

Applying

  1. Do I need to complete an application for every connection I need?
  2. I've submitted an application, what happens next?
  3. What do I need to do if there are no mains nearby to connect to?

Your quote

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
View more questions View less questions

Laying your service

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
View more questions View less questions

Connections

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
View more questions View less questions

General

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Can I choose how you refund my credit?
  5. My property is empty do I still have to pay charges?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. What is my water hardness?
  10. When will I be able to see my bills online?
  11. Am I a Hafren Dyfrdwy customer?
  12. Am I entitled to a payment for my water going off?
View more questions View less questions

Legionella

  1. Am I at risk of Legionnaire's disease?
  2. Are there regulatory standards?
  3. Where does Legionella come from?