Building and Developing

I've submitted an application, what happens next?

Once you have a section 104 agreement in place and you've submitted a complete application and all the supporting documents we will acknowledge it and provide a reference number. We aim to issue your approval within 21 days of receiving your completed application form. You cannot connect until you receive the approval notice.

Once approval is given you can proceed with the work, let us know when it is being done and we will inspect it. Once complete we will issue a final inspection letter and confirm responsibility for the pipework.

Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

Email (expands content) (collapses content)

Feel free to email us with any enquiries

Contact us
Languages (expands content) (collapses content)

Get help in your preferred language

Other languages