Building and Developing
Help and FAQs
Struggling with sewer application? Confused about approval? Puzzled by pipe work adoption? Find the solutions on our sewer FAQs page.
Before I apply
- Do Hafren Dyfrdwy do the connection?
- How do I calculate my sewage flow rate?
- How do I know if there is a public sewer nearby to connect a new service to?
- How do I know which sewer I should connect to?
- I am having a new bathroom/kitchen. What do I need to do?
- I have a manhole on my land, can I connect to it?
- I have a public sewer on the site of my development, what do I need to do?
- What is the difference between a direct and indirect connection?
- Where can I find a recommended contractor?
Charges
- Can I apply for a water and sewer connection at the same time?
- Can I talk to someone before I submit and pay for my application?
- Do I need to complete an application form for every connection?
- I am doing the work myself, do I need to supply a risk assessment?
- I've submitted an application, what happens next?
- What does the contractor risk assessment and method statement need to include?
- Why do I need to provide my contractor details?
Applying
- Can I apply for a water and sewer connection at the same time?
- Can I talk to someone before I submit and pay for my application?
- Do I need to complete an application form for every connection?
- I am doing the work myself, do I need to supply a risk assessment?
- I've submitted an application, what happens next?
- What does the contractor risk assessment and method statement need to include?
- Why do I need to provide my contractor details?
Approval
- Support for customers with additional needs
- When will I be able to see my bills online?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- What is a Watercard and how can I get one?
- I have received a high bill - could my meter be faulty?
- Why is my water brown/black/orange/yellow?
- Am I eligible to get money off my bill?
- Getting your bill in a different format
- My partner/family member has passed away. What do I need to do?
- What protection do I have under the Direct Debit guarantee?
- Am I a Hafren Dyfrdwy customer?
Connections
- Support for customers with additional needs
- When will I be able to see my bills online?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- What is a Watercard and how can I get one?
- I have received a high bill - could my meter be faulty?
- Why is my water brown/black/orange/yellow?
- Am I eligible to get money off my bill?
- Getting your bill in a different format
- My partner/family member has passed away. What do I need to do?
- What protection do I have under the Direct Debit guarantee?
- Am I a Hafren Dyfrdwy customer?
Inspection
Adoption
- Support for customers with additional needs
- When will I be able to see my bills online?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- What is a Watercard and how can I get one?
- I have received a high bill - could my meter be faulty?
- Why is my water brown/black/orange/yellow?
- Am I eligible to get money off my bill?
- Getting your bill in a different format
- My partner/family member has passed away. What do I need to do?
- What protection do I have under the Direct Debit guarantee?
- Am I a Hafren Dyfrdwy customer?
General
Phone
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Emergencies (24hrs)